Visiting CapitalCare

We welcome family and friends to visit as often as possible. Visiting hours are flexible with most visits happening between 8am and 9pm. Any questions should be directed to the centre you intend to visit. Check the centre page for contact information and check with the unit staff or front reception for best times to visit.

There are living and family room areas of the centre in addition to the resident’s room. If you’d like to visit with your friend or family member outside of the centre please speak with staff in advance to arrange any necessary medical or safety considerations.

CapitalCare believes in person-centred care, which recognizes the unique qualities, needs and expectations of each person. We hope to accommodate a visit that addresses your family member’s unique needs. We look forward to getting to know you, your family member and friends while building care that recognizes unique needs and creates healthy, independent living.

Resident and Family Handbook

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Where to Find Us

Centres | CapitalCare | CapitalCare Group Inc.

Preventing the Spread of Illness

We aim to prevent the spread of illness and infection among our residents and staff. Hand hygiene is the single most effective way to stop the spread of any virus. Use an alcohol-based hand rub or wash your hands prior to entering a neighbourhood, after contact with a resident’s environment and upon exiting the neighbourhood. When recommended, use the appropriate personal protective equipment.

Please delay your visit if you are feeling unwell. Here are helpful guidelines for preventing the spread of illness and outbreaks.

Unfortunately, outbreaks do still occur. When a centre is on outbreak, visits can still occur, but we recommend delaying your visit. Family members signed up to centre newsletters will receive information when an outbreak occurs. Appropriate signage will also be up at each centre. 

During cold and flu season, which runs from October to March, vulnerability to developing the flu increases. We recommend getting the flu and COVID-19 shots every year. Staying up to date on vaccines can help prevent the spread of illness. It’s important to get the seasonal flu and COVID shots each year to boost protection, as their effectiveness decreases over time, and to protect against new strains that circulate each year.

We appreciate the effort to ensure residents can enjoy the activities they love, and to help our staff stay healthy and able to care for your family members through cold and flu season.

For more information on immunization and booking your seasonal vaccines, see here.

Compliments, Concerns, Requests or Suggestions?

We want to hear from you. We encourage your comments and suggestions. Pick up a form at your centre or download it here.

Word form

PDF form

If you have unresolved concerns about visiting or other issues related to care at CapitalCare, you can email info@capitalcare.net. Additionally, the AHS patient relations department may be contacted by phone 1-888-550-2555 or email: patientfeedback@ahs.ca.