Family Support and Visitation

Last updated June 11 at 5:00pm

Designated Support Persons

Each resident can have up to four Designated Support Persons (DSPs). DSPs can come indoors and are separate from indoor social visitors. DSPs must remain in the designated areas only and must schedule their visits. DSPs can call their centre reception during business hours, Monday to Friday, 8:00 am to 4:00pm. They will direct you to the person looking after DSP arrangements for your loved one.

Please note, bookings are subject to the availability of visit spaces and may be limited in frequency in order to support all residents and patients who wish to have visitors.

NEW: Indoor Social Visits

Each centre now has one indoor visiting space for up to four visitors from the same household. Pets are welcome if they are approved through our Visiting Pet Program.

Indoor visitors, including DSPs, must complete a self-assessment BEFORE entering the centre. Please be prepared to postpone a scheduled visit if you are feeling unwell. On your first visit, you must complete the visitation training with the front entrance staff before entering the building. The training takes approximately 20 minutes, and you may complete it online as well.

Outdoor and Virtual Visits:
Each centre also has two outdoor visiting areas. One area can accommodate up to five persons (including the resident). The second area can accommodate up to 10 persons (including the resident). Please bring your own chairs and maintain continuous masking and physical distancing.

Virtual visits are still an option.

Please use the online booking system to schedule indoor and outdoor social visits and review the Frequently Asked Questions before you come to the centre.

All visits continue to be scheduled in advance – no drop ins. 

Whether or not you are vaccinated, or visiting indoors or out, we ask all DSPs and visitors to be kind and considerate to staff, and to continue complying with public health measures. These include:

  • Continuous masking
  • Refraining from eating and drinking
  • Remaining in the assigned visiting area
  • Coming to the centre during visiting hours

COVID-19 Vaccination

As of June 7, the vast majority (86 to 95 per cent) of long-term care residents across CapitalCare centres have received both doses of vaccine. We continue immunizing residents and patients on admission if they haven’t yet received their first dose and scheduling second doses as they come due.

All Albertans over the age of 12 are now eligible to receive the COVID-19 vaccine. For more information on the COVID-19 vaccine click here. For more information on the Alberta Government’s plan to ease restrictions for all Albertans if the vaccination rate reaches 70 per cent in general population, click here.

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