Family Support and Visitation

Last updated May 13 at 4:00pm

Outdoor and Virtual Visits:

Each centre now has two outdoor visiting areas. One area can accommodate up to five persons (including the resident). Starting May 17, the second area can accommodate up to 10 persons (including the resident). Please bring your own chairs and maintain continuous masking and physical distancing. 

Virtual visits are still an option. Please use the online booking form to schedule these visit.

Indoor Visits

Currently, indoor visitation is limited to Designated Support Persons (DSPs), and each resident can have up to four DSPs. If you would like to increase the number of DSPs for your loved one, please contact the centre reception during business hours, Monday to Friday, 8:00 am to 4:00pm. They will direct you to the person looking after DSP arrangements at your centre.

Indoor social visits are not mandatory and each centre continues to work with residents and their families to develop a visiting approach that works within the guidelines set out in public health order 16-2021. Factors to be considered include the design of the building, wishes of residents, and the risk tolerance level of each centre.


All visits continue to be scheduled in advance – no drop ins. 

Whether or not you are vaccinated, we ask all DSPs and visitors who come to the centres to be kind and considerate to staff, and to continue complying with public health measures. These include:
• Continuous masking 
• Refraining from eating and drinking
• Remaining in the assigned visiting area

Please note: Masks are mandatory for all in-person visits, including outdoors. Please review our Frequently Asked Questions prior to arrival. 

COVID-19 Vaccination

As of May 10, the vast majority (86 to 97 per cent) of long-term care residents across CapitalCare centres have received both doses of vaccine. Patients in our post-acute programs at Grandview and Norwood have received their first dose of vaccine. We continue immunizing residents and patients on admission if they haven’t yet received their first dose and scheduling second doses as they come due.

All Albertans over the age of 12 are now eligible to receive the COVID-19 vaccine. 
For more information on the COVID-19 vaccine click here. For more information on the distribution of the vaccine to Albertans, click here.

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