Family Messaging COVID-19


Last updated May 4, 2020 2020, 4:00 PM

We currently have no cases of COVID-19 in our centres.

As you know, on April 29, 2020, the Alberta Chief Medical Officer of Health issued an order indicating that, where feasible, residents can enjoy outdoor visits with up to two other individuals (one being the designated essential visitor).

These new orders offer the opportunity for our centres to open up minimal and controlled visitatiosn for our residents. Please note, the order is not meant to open up visitation in our care homes, as the residents we care for are the most vulnerable age group for severe outcomes from COVID-19. We must remain vigilant and maintain all precautions. 

We are still working out the visitation process with our centre teams and we are awaiting guidance from Alberta Health Services on following best practice guidelines and protocols. Thank you for being patient with us.

To connect with a resident in one of our centres, call (780) 448-2427 between 8am and 4pm weekdays or email

April 8, 2019 - To protect our residents and the staff who care for them, no visitors are allowed unless a resident or patient is dying, or the visitor is essential for delivering care which cannot be delivered by staff.   All approved visitors are now required to wear a mask when visiting.  Visitors who are permitted under these exceptions must be verified and undergo a health screening prior to entering the centre. More details can be found here.

Keeping You Connected
To connect with a resident in one of our centres, call (780) 448-2427 between 8am and 4pm weekdays or email This central phone line is to request a connection with a resident or to make a non-urgent requests.

Please provide the following information:

  • name of centre and neighbourhood of the resident you would like to speak with,
  • best times of day to connect, and type of technology you have and are able to use (smartphone, tablet, apps).

Our staff will do their best to find ways to help you connect with your loved one. Due to a high number of requests, we may not be able to connect you as often as you would like with your loved one. Please bear with us.

Please refrain from calling the centres unless the issue is urgent. The nursing staff need to use the telephone lines to communicate with doctors and to connect with families when residents are feeling unwell.

You may also wish to send a note or postcard to any resident in any of our centres. Click here for details about the CapitalCare Foundation's "Let's Connect" postcard program.

Dropping off Items for Staff / Residents

We are asking families not to drop off items for residents or staff at our centres, including specialty food or personal items. This keeps our front office staff free to provide essential services to keep the residents safe and minimizes the gathering of people at our entrances.

If your loved one has a specific need, please call (780) 448-2427 to talk to someone about how that need can be met.

Recreation Programming

Recreational activities will continue in smaller groups and on the neighbourhoods to encourage social distancing. Group events in the auditoria are suspended until further notice. Calendars will not be posted for April. Activities will be written on the white boards in the centers and shared with the residents on a daily basis. This will allow the recreation staff to be where they are needed most, with the residents.

Social Media

Our social media channels have photos and videos from the centres to help reassure you that life within our centres carries on as close to normal as possible. There are even exercise videos on our YouTube channel to keep you active while staying home.


For the latest updates on COVID-19, visit Alberta Health Services, Alberta Health

We appreciate your patience, and we will be in touch soon with more updates.