Last updated March 31, 2020, 4:15PM
We currently have no cases of COVID-19 in our centres. To protect our residents and the staff who care for them, we are stopping visitors at the centres.
Keeping You Connected
To connect with a resident in one of our centres, call (780) 448-2427 or email email@example.com between 8am and 4pm weekdays. This central phone line is for non-urgent requests or information about a resident.
Please provide the following information:
Please refrain from calling the centres unless the issue is urgent. The nursing staff need to use the telephone lines to communicate with doctors and to connect with families when residents are feeling unwell.
Dropping off Items for Staff / Residents
We are asking families not to drop off items for residents or staff at our centres, including specialty food or personal items. This keeps our front office staff free to provide essential services to keep the residents safe and minimizes the gathering of people at our entrances.
If your loved one has a specific need, please call (780) 448-2427 to talk to someone about how that need can be met.
Recreational activities will continue in smaller groups and on the neighbourhoods to encourage social distancing. Group events in the auditoria are suspended until further notice. Calendars will not be posted for April. Activities will be written on the white boards in the centers and shared with the residents on a daily basis. This will allow the recreation staff to be where they are needed most, with the residents.
Our social media channels have photos and videos from the centres to help reassure you that life within our centres carries on as close to normal as possible. There are even exercise videos on our YouTube channel to keep you active while staying home.
We appreciate your patience, and we will be in touch soon with more updates.
If you have a compliment, concern, request or suggestion, we want to hear from you. We encourage your comments and will address them in a timely, courteous and appropriate way.
Pick up a form at your centre or download it here:
|Word form||PDF form|
Drop off your completed form in the locked box by the Administration Office at your centre.
|Download the Handbook|